Service packages

Beyond custom product work: packaged systems we build for you.

Every package is built to your requirements. Pick one as it is, combine several, or bring something custom.

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Department 01

Customer support & success

PACKAGE 01

Intelligent customer support

A consistent first line of support that answers common questions, finds the right knowledge, organises incoming tickets and routes complex cases to a person. Faster replies without losing context or leaving customers at a dead end.

What it enables

Organised tickets, connected customer context, clear escalation paths and guarded AI answers.

Included services (8)
  • Support channel setup
  • Knowledge base
  • Ticketing
  • Human handoff
  • Customer history and CRM context
  • Escalation system
  • Consistent answers across channels
  • Self-correcting retrieval with answer guardrails
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PACKAGE 02

Customer success & retention

Help customers reach value after signup and stay engaged. Onboarding, proactive follow-ups, feedback collection, complaint recovery, customer education, and early signals of churn or renewal risk.

What it enables

A proactive customer lifecycle with clearer segments and earlier visibility into retention issues.

Included services (8)
  • Onboarding
  • Proactive follow-up
  • Feedback collection
  • Complaint recovery
  • Customer segmentation
  • Renewal and retention
  • Customer education
  • Sentiment tracking and AI escalation
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PACKAGE 03

Support intelligence & quality

Improve the support operation behind the scenes: automation, analytics, knowledge that stays in sync, ticket summaries and an AI co-pilot that make quality measurable and demand easier to handle.

What it enables

Visible support performance, better agent workflows, fresher knowledge and repeatable quality checks.

Included services (9)
  • Support automation
  • Support team training
  • Service level agreements
  • Analytics dashboard
  • Personalised responses
  • Knowledge auto-sync
  • Ticket summaries and CRM sync
  • AI co-pilot for support teams
  • Synthetic QA and load testing
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Department 02

Client acquisition & outreach

PACKAGE 04Built for a client

Lead intelligence & prospect discovery

Decide which companies are worth pursuing and build a clean view of them: ideal-customer profile, prospect data, enrichment, scoring and intent signals, so sales effort goes where it counts.

What it enables

A prioritised prospect list with richer context and a clear reason to contact each account.

Included services (7)
  • Ideal customer profile
  • Lead database
  • Lead enrichment
  • Lead scoring
  • Intent tracking
  • Data cleaning
  • Competitor renewal timing
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PACKAGE 05Built for a client

Outreach & engagement automation

Personalised outreach across channels and follow-up stages: sequences, nurturing and personalised messages, with deliverability, compliance and domain health kept in view.

What it enables

A repeatable outreach workflow with relevant messages, consistent follow-up and healthy sending.

Included services (8)
  • Multichannel outreach
  • Personalisation engine
  • Outreach sequence builder
  • Follow-up automation
  • Lead nurturing
  • Compliance and deliverability
  • AI video personalisation
  • Domain health monitoring and repair
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PACKAGE 06

Sales conversion & revenue operations

Connect the steps between a prospect replying and a deal moving: qualification, meeting booking, call support, proposals, objection handling, pipeline visibility and recovery for missed meetings.

What it enables

A coordinated sales process with clear next actions, fewer manual handoffs and visibility from lead to revenue.

Included services (14)
  • AI sales assistant
  • Reply classification
  • Meeting booking
  • CRM pipeline
  • Lead qualification
  • Sales call assistant
  • Proposal automation
  • Objection handling library
  • Sales dashboard
  • Human escalation
  • Sales playbook
  • Retargeting
  • Revenue operations layer
  • No-show recovery
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Department 03

Operations & client onboarding

PACKAGE 07

Client onboarding & business setup

Turn a signed client into a delivery-ready engagement without scattered messages or missed steps: intake, proposals and contracts, payments, portal access, files, credentials, SOPs and routine updates.

What it enables

A repeatable onboarding journey with clear ownership and everything in place before delivery starts.

Included services (9)
  • Client intake
  • Proposal and contract automation
  • Payment collection
  • Client portal
  • Onboarding checklist
  • File and asset management
  • Access and credential management
  • Internal SOP system
  • Automated client communication
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PACKAGE 08

Project delivery & operations control

Make delivery visible from assignment to approval and reporting: tasks, team allocation, QA, delivery tracking, workload balancing, scope-creep signals and automatic documentation.

What it enables

Earlier detection of bottlenecks and scope risk, and a consistent quality-control process.

Included services (9)
  • Task and project management
  • Team assignment
  • Approval workflow
  • Quality assurance
  • Delivery tracking
  • Reporting
  • Workload balancing and overload alerts
  • Scope creep detection
  • Automatic work documentation
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PACKAGE 09

Client lifecycle & governance

Manage the relationship after delivery: account health, escalations, renewals and upsells, offboarding, credential and API expiry monitoring, and turning finished work into case studies.

What it enables

A controlled client lifecycle with clear account-risk signals and a path from results to proof.

Included services (7)
  • Client health score
  • Escalation system
  • Renewal and upsell
  • Offboarding
  • Credential and API expiry monitoring
  • Separate portals per client
  • Testimonial to case study
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Department 04

Marketing & content operations

PACKAGE 10

AI content strategy & production

A repeatable content pipeline from planning and ideas to briefs, on-brand drafts, production, repurposing and final checks, with less coordination overhead to publish consistently.

What it enables

Clear planning, reusable assets, a consistent brand voice and checks before anything is published.

Included services (11)
  • Marketing strategy
  • Content calendar
  • Content ideation
  • Content briefs
  • AI content assistant
  • Brand voice and guidelines
  • Asset management
  • Production workflow
  • Repurposing
  • Content quality checklist
  • Short-form clips and video rendering
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PACKAGE 11Built for a client

Publishing & audience engagement

The audience-facing side of marketing: scheduled publishing, email marketing, lead magnets, social listening, comment and DM handling, and collecting testimonials.

What it enables

Consistent distribution and follow-through, with a way to catch conversations and capture customer proof.

Included services (6)
  • Scheduling and publishing
  • Email marketing
  • Lead magnets
  • Social listening
  • Comment and DM management
  • User content and testimonials
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PACKAGE 12

SEO & campaign growth systems

Discoverability and campaign pages that improve over time: SEO content workflows, campaign management, landing pages, competitor and trend tracking, and programmatic SEO where the use case supports it.

What it enables

A systematic way to turn search opportunities and campaigns into useful pages.

Included services (5)
  • SEO content system
  • Campaign management
  • Landing pages
  • Competitor and trend tracking
  • Programmatic SEO pipeline
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PACKAGE 13

Marketing performance & governance

Measure marketing and put guardrails on it: approvals, analytics, paid-ad creative, experiments, dashboards, attribution, ad-fatigue controls and brand-safety checks.

What it enables

Clear performance reporting and a controlled way to test, attribute results and avoid campaign risk.

Included services (9)
  • Approval workflow
  • Performance analytics
  • Paid ads creative system
  • Marketing automation
  • Experimentation
  • Marketing operations dashboard
  • Ad fatigue auto-pause
  • UTM and revenue attribution
  • Brand safety and compliance checks
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Need something that is not here?

Most work starts as a custom build. Describe the problem and you get a fixed scope and a quote within 48 hours, or a straight answer that it is not worth building.

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